Having trouble?
The things that go wrong most often, and what to do about each one.
I haven't received my 6-digit code
The code comes from notifications@augora.co, not from the firm. It's a separate email from the invitation, and it often lands in a junk or spam folder the first time. If it still hasn't arrived after a few minutes, go back and choose Send the code again.
My invitation link doesn't work
Invitation links expire after a week, and they stop working if a newer one has been sent. Check whether there's a more recent invitation in your inbox; otherwise the firm can send you a fresh one.
I'm signed in as the wrong person
One Augora login works across all of Augora's apps, so if you've used another one on this device — a client portal, say — you may still be signed in to it. Sign out, then sign in again with the email address your introducer invitation was sent to. You can sign out from the account menu at the top of the page.
I can't see someone I referred
New referrals appear under Received while the firm checks the details, then move to Open. If your account is set to show only the people you referred yourself, referrals made by colleagues won't appear — the firm can change that.
I've forgotten my password
Choose I've forgotten my password on the sign-in page and we'll email you a code so you can set a new one.
Still stuck?
Contact the firm using the details on the email they sent you. They can see what's happened with your portal and put it right.